Return Policy

RETURN/REFUND POLICY

Our mission is to serve happiness to people and pets. All our products come with a 100% Happiness Guarantee. If you and your pet aren’t completely satisfied, please contact us to receive a prompt refund or replacement.

Our Customer Care team wants to address any questions, comments or concerns you may have. Please contact us at customerservice@westminsterpet.com.

CANCELLATION POLICY

To cancel a petnshape.com order, contact us at customerservice@westminsterpet.com. Every effort will be made to accommodate the cancellation of your order as long as it has not yet been shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has been shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).