Frequently Asked Questions

All products that are Made and Sourced in the USA are clearly labeled on the packaging. We offer a wide range of naturally delicious shapes and sizes to choose from, so you can find the right fit for your pet. All of our Made and Sourced in USA products contain no artificial additives, colors or preservatives and no wheat, corn or soy.

Some of Pet ‘n Shape products are made and sourced from a variety of trusted partners around the globe, including China, Thailand and Cambodia. Check the back of each package to learn more about where that product was made.

We’d like to assure you that our products have never been a part of any product recall. Please visit the US FDA’s website to learn more about recalls and jerky treat updates. 

www.fda.gov/animalVeterinary/safetyhealth/recallswithdrawals/default.htm

www.fda.gov/animalveterinary/safetyhealth/productsafetyinformation/ucm295445.htm

We are confident in the safety and quality of the Pet ‘n Shape line for the following reasons:

- Our manufacturing plant follows strict US FDA HACCP regulations and quality control processes

(www.fda.gov/food/guidanceregulation/haccp/default.htm)

- Each batch is tested by an independent USA lab for contaminants

- Our products are made from the human grade ingredients

- All finished products are processed with post-poly bagging irradiation

(www.fda.gov/Food/ResourcesForYou/Consumers/ucm261680.htm)

Our treats are made with food grade vegetable glycerin. It is used in many pet treat brands and is recognized as safe by the FDA. 

Glycerin is used as a carrier for flavors and promotes retention of moisture. A colorless, odorless, water-soluble liquid, Glycerin is made from palm, soybean, coconut or corn.

The FDA has approved the use of irradiation for all pet foods. Irradiation is a process that eliminates dangerous bacteria in food and nonfood products. 

Here is a link from the FDA’s website regarding irradiation:

https://www.fda.gov/food/resourcesforyou/consumers/ucm261680.htm

We use a very small amount of salt in some of our treats as a non-toxic natural preservative that also aids in preventing bacteria and mold. 

Except for our natural Chik ‘n Biscuits, none of our treats or chews contain any wheat, corn, soy, artificial colors, additives or preservatives.

Rawhide is made from the inner layer of cow hide. During the production process, hides are cleaned then formed into chewable dog treats of different shapes and sizes.

The aromas from our treats and chews is entirely natural, without any additives.

All our USA Made and Sourced bones and chews are oven roasted to perfection to ensure optimal quality and flavor.

As with all of treats, we encourage owners supervise their pets closely when chewing and discard any chunks that may pose a choking hazard.

Quality and safety are our top priorities. Every lot is tested by an independent laboratory in the United States for quality assurance. 

Since starting our family-owned company nearly 15 years ago, our products have always met and exceeded safety requirements, and we have never been a part of any recall.

To learn more about how we take the safety of our products seriously, visit our Quality Assurance page here

We are confident in the safety and quality of the Pet ‘n Shape line for the following reasons:

- Our manufacturing plant follows strict US FDA HACCP regulations and quality control processes

(www.fda.gov/food/guidanceregulation/haccp/default.htm)

- Each batch is tested by an independent USA lab for contaminants

- Our products are made from the human-grade ingredients

- All imported products are processed with post-poly bagging irradiation

(www.fda.gov/Food/ResourcesForYou/Consumers/ucm261680.htm)

While cooked/boiled chicken bones may not be good for your pet due to splintering risks, our dehydrated chicken and duck feet are smoked to perfection to provide a satisfactory chewing experience. 

As with all of our products, we encourage owners supervise their pets closely when chewing and discard any chunks that may pose a choking hazard.

Pet ‘n Shape sources treats and chews from a number of trusted suppliers. Although we strive for consistency, natural variations are to be expected. Our quality control ensures that all of our product is fresh and safe.

Your happiness and satisfaction are of the upmost importance. If for any reason you are not 100% satisfied, please contact us to make it right.

All Pet ‘n Shape products remain fresh for up to 18-24 months. Please remember to always seal bag or container after use and store treats in a cool, dry place.

Our products contain no dyes and should not stain or damage most clothing, carpet or upholstery.

Our treats are intended for dogs only. Please use your discretion as a pet owner or consult your vet before feeding your non-canine companion dog treats.

We are confident in the quality and durability of all our bones and chews. By nature, all bones are not indestructible. Our 100% natural bones are smoked to perfection to provide a satisfactory chewing experience. 

As with all of our products, we encourage owners supervise their pets closely when chewing and discard any chunks that may pose a choking hazard.

Last year, National Geographic reported that 91% of plastic ever produced has become waste. In keeping with our mission to serve happiness to people and pets, Pet ‘n Shape is doing our part by transitioning our fan favorite products from tubs to bags starting in 2021. Our resealable bags keep freshness and flavor in, while drastically reducing plastic waste.

We're sorry to hear that the order you received was incorrect. We will be happy to help you work with you to ensure you receive all the product you ordered. Please send us an email or call us to help us rectify this right away.

We strive to provide consumers with consistent product and great value. Pricing sometimes fluctuates on third party selling platforms, and is beyond our control.

When you subscribe, you can choose your favorite product(s) at the weekly interval that's right for you and your pet. Plus, you save on every shipment!

Learn more about subscriptions.

Log into your Pet 'n Shape account using your email associated to the subscription; then click on "Manage Subscription".